GOT QUESTIONS?

Frequently Asked Questions

Find answers to common questions about our products, services, installation, and sustainability initiatives. Can't find what you're looking for? We're here to help!

General Questions

Learn more about Purpose Planet

What does Purpose Planet do?+

Purpose Planet provides comprehensive workplace refreshment solutions including premium coffee machines, smart vending machines, fresh food platters, fruit boxes, water dispensers, and frozen food machines. We handle everything from installation to ongoing maintenance, making it easy for businesses to provide quality refreshments to their teams.

What areas do you serve?+

We serve businesses across London and nearby counties. Our team provides delivery, installation, and maintenance services throughout the Greater London area and surrounding regions. Contact us to confirm service availability in your specific location.

How do I get started?+

Simply contact us via phone at +44 (0)208 617 9050 or email at info@purposeplanet.co.uk. Our team will discuss your needs, recommend suitable solutions, and provide a customized quote. We'll handle everything from there!

Products & Equipment

Everything about our machines and products

What types of coffee machines do you offer?+

We offer both instant coffee machines and floor-standing bean-to-cup machines. Our range includes compact models for small offices and high-capacity machines for larger workplaces. All machines are professionally installed and maintained by our team.

Do your vending machines accept card payments?+

Yes! All our modern vending machines support cashless payments including contactless cards, mobile payments, and QR codes. We also offer traditional cash payment options if needed. Our payment solutions make transactions seamless for your team.

What's the difference between a vending machine and a micro market?+

A vending machine is a self-contained unit that dispenses specific products, while a micro market is a complete self-service convenience store setup with open shelving, coolers, and a self-checkout kiosk. Micro markets offer more variety and a better shopping experience, ideal for larger workplaces.

Can I customize the products in my vending machine?+

Absolutely! We work with you to stock products that match your team's preferences and dietary requirements. Whether you want healthy snacks, specific brands, or a mix of options, we'll customize the selection to suit your workplace.

How fresh are your food platters and fruit boxes?+

All our food platters and fruit boxes are prepared fresh and delivered on the day of your event or meeting. We source quality ingredients and ensure everything arrives in perfect condition, ready to serve.

Installation & Service

How we support your business

Do you handle installation?+

Yes! We provide full installation services for all our equipment. Our professional team will deliver, install, and set up your machines, ensuring everything is working perfectly before we leave. You don't need to worry about a thing.

What if a machine breaks down?+

We provide ongoing maintenance and support for all our equipment. If something goes wrong, simply contact us and we'll send a technician to fix the issue promptly. Our goal is to minimize downtime and keep your workplace running smoothly.

How often do you restock vending machines?+

Restocking frequency depends on your usage and preferences. We typically visit weekly or bi-weekly, but we can adjust the schedule based on your needs. Our smart vending machines can also alert us when stock is running low.

Is there a contract or minimum term?+

Contract terms vary depending on the solution you choose. We offer flexible options to suit different business needs. Contact us to discuss the best arrangement for your situation—we're happy to work with you to find a solution that fits.

Sustainability & Impact

Our commitment to the planet

How does Purpose Planet support sustainability?+

Every purchase with Purpose Planet contributes to environmental regeneration initiatives, including reforestation projects. We're committed to sustainable practices throughout our operations, from sourcing to delivery, ensuring your business choices have a positive impact on the planet.

Do you offer eco-friendly product options?+

Yes! We offer a range of sustainable and eco-friendly products including organic snacks, fair-trade coffee, recyclable packaging, and energy-efficient machines. We're happy to help you create a more sustainable workplace refreshment program.

What happens to old machines when they're replaced?+

We responsibly recycle or refurbish old equipment whenever possible. Our goal is to minimize waste and ensure that machines are disposed of in an environmentally responsible manner, keeping materials out of landfills.

Still Have Questions?

Can't find the answer you're looking for? Our friendly team is here to help you with any questions about our products, services, or sustainability initiatives.